AS OF: 29 December 2011

Shuttle Bus Operations  |  Dispatching and Re-Dispatching Procedures  | 

Accident Reporting and Procedures | Driver Quick Facts

Shuttle Bus Operations

QUESTION:  Where can I find the Shuttle Bus Schedules?

ANSWER:

•   Schedules are posted at each PX and Commissary, as well as each stop on the shuttle bus routes. Shuttle Bus Schedules

•   You can also contact either the Ft Bragg TMP dispatcher at 396-1992 or Pope Field (PF) dispatcher at 394-6905 for shuttle bus information.

QUESTION:  Who is authorized to ride the Shuttle Buses?

ANSWER:  The Fort Bragg Shuttle is free to all family members. Children below the age of 14 must have parent or guardian with them to use the service.  Children 14 and above may use the shuttle system unaccompanied.

QUESTION:  What hours do the Shuttle Buses operate?

ANSWER:  Generally, the buses operate Monday through Friday from 1000 to 1800 hours.  Some of the buses operate weekends with reduced hours.  Please check the online shuttle bus schedule for current times and stops. Shuttle Bus Schedules

QUESTION:   Can the Shuttle Bus pick me up or drop me off at my barracks?

ANSWER:  No.  Shuttle bus drivers cannot deviate from their already prescribed routes.  (Shuttle Bus Schedules) Additionally, IAW AR 58-1 shuttle bus routes will operate only in duty areas.

QUESTION:  Do Pope Field (PF) have a shuttle bus service?

 ANSWER:

•   Currently, there is no scheduled shuttle bus service for PF.  However, there are plans to expand the current shuttle bus service, so check the Shuttle Bus Schedules for the most up-to-date shuttle schedules.

•   You can also contact either the TMP dispatcher at 396-1992 or PF dispatcher at 394-6905 for shuttle bus information.  We also attempt to have printed shuttle bus schedules available at each of the shuttle bus stops.

QUESTION:  Can the shuttle bus come and pick me up at PF?

ANSWER:  Shuttle bus drivers absolutely CANNOT deviate from their already prescribed routes.  Please do not ask the shuttle bus drivers to deviate from their route. 

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Dispatching and Re-Dispatching Procedures

QUESTION:  What are the requirements for being a Vehicle Control Officer (VCO)?

ANSWER:

•   If military, must be an E-5 or above.

•   If civilian, must be a GS-7 or above.

•   You must be nominated by your Project Manager (or equivalent) if you are a contractor. 

•   Must be assigned as a VCO by letter of appointment signed by your commander or Project Manager, if a contractor.

•   Must follow all procedures as outlined in the VCO letter of appointment.

IMPORTANT:  The VCO is the unit’s authorized representative for coordination with TMP.

QUESTION:  What are the procedures for obtaining a GSA vehicle from the Ft Bragg TMP?

ANSWER:

Your first step is to contact your VCO.  The following are the procedures to acquire a GSA NTV from TMP:

•   ALL:  Must be on the master Vehicle Control Officer (VCO) list (maintained by TMP personnel).

•   ALL:  Must provide Ft Bragg Form 1494 (Motor Vehicle Request), then completed and signed by your VCO.

•   ALL (when requesting a permanent vehicle): Must provide above as well as DA Form 4610-R and DD Form 448 (MIPR).

•   NON-GARRISON UNITS (when requesting U-Drive-It Vehicles): Must provide a copy of DD Form 448 (MIPR) along with Ft Bragg Form 1494 (Motor Vehicle Request).

QUESTION:  What are the requirements for a newly assigned contractor on Ft Bragg to obtain a GSA vehicle from the TMP?

ANSWER:

•    Vehicle Control Officer (VCO) letter of appointment  signed by the Project Manager,

•    DA Form 4610-R ,

•    Copy of contract Performance Worksheet (PWS) showing authorization for a government furnished vehicle by vehicle type,

•    Ft Bragg Form 1494 (Motor Vehicle Request),

•    Authorization from DOL Budget (396-7802) confirming funds are available.

 IMPORTANT:  Your VCO is the unit’s authorized representative for coordination with TMP.

•    Be prepared to sign a Memorandum of Understanding (MOU) agreeing to pay for vehicle IAW GSA and AR 58-1 guidelines

NOTE:  Short Term Rental (STR) Requests cannot exceed 60 days and require DOL Budget approval (396-7802).  If requesting an SUV, there are additional requirements. (Refer to “WHAT IS THE PROCEDURE FOR REQUESTING AN SUV?” 

QUESTION:  What are the procedures for turning a GSA vehicle into the TMP?

ANSWER:

•   So that we can provide the best possible customer service, it is recommended that the VCO schedule an appointment.

•   VCO and customer will perform a joint Inspection on DA Form 2404 (Vehicle Operator’s Inspection Checklist) with TMP.

•   Vehicle must be up-to-date on maintenance services, i.e., oil changes, etc.

•   Vehicle must be clean to GSA Standards (wash and vacuum).

•   Vehicle damage will be charged to the customer.

•   Vehicle must have both of the GSA license plates or MP report if missing.

•   Vehicle must have spare tire mounted with jack and lug wrench.

•   Vehicle shouldn’t have any instrument dash lights on.

QUESTION:  Do I have to submit the proposed Ft Bragg Form 1494 in person?

ANSWER:  No.  Remember to contact your VCO first.  Your VCO must sign this form before it can be forwarded to the TMP.  It can be electronically sent to the TMP, faxed to TMP Dispatch at 910-396-7063, or it can be scanned and emailed to usarmy.bragg.imcom-atlantic.list.fort-bragg-tmp@mail.mil.

QUESTION:  What happens if the TMP has no vehicle available?

ANSWER:

•   The VCO should coordinate with his own Command.

•   A Statement of Non-Availability (SONA), signed by the TMP Transportation Operations Specialist, will be provided by the TMP, so the vehicle you need can be rented.

QUESTION:  How many days can I rent a vehicle on a Short Term Rental (STR)?

ANSWER:   A short-term lease will not exceed 60 consecutive calendar days.

QUESTION:  Does PF have U-DRIVE-IT (UDI) Vehicles?

ANSWER:  No.  PF does not have a U-Drive-It (UDI) fleet; only Ft Bragg TMP.  If you need a UDI vehicle, you will need to contact Ft Bragg TMP.  Please refer to the previous FAQ “WHAT ARE THE PROCEDURES FOR OBTAINING A GSA VEHICLE FROM THE FT BRAGG TMP?”

QUESTION:  How soon do I have to return a vehicle to TMP?

ANSWER:  IAW Policy Letter 30, vehicles must be returned to TMP within 2 hours of mission completion unless otherwise authorized.

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Accident Reporting and Procedures

QUESTION:  If I am involved in an accident, what should I do?

ANSWER:

•   Call your local law enforcement.

•   Fill out the SF Form 91 (Motor Vehicle Accident Report) located in your vehicle’s black binder.  (Also available   in the vehicle’s glove box and on this website.)

•   Report the accident / incident to your Vehicle Control Officer (VCO).

•   Your VCO will notify the Transportation Motor Pool (TMP).

•   If out of the area, call the GSA Fleet Management Assistance Center at 1-866-400-0411.

 YOU MUST COMPLETE ALL OF THE ABOVE STEPS.

QUESTION:  Am I insured when driving and/or riding in a GSA vehicle, if involved in an accident?

ANSWER:

•   YES if you’re Military.

•   YES if you’re a Civilian Government employee.

•   NO if you’re a Contract employee.  Employees under a government contract are not insured by the government.

QUESTION:  Where can I find the vehicle accident avoidance training?

ANSWER:  Access to the Vehicle Accident Avoidance Training is available on this website.  After completion of the training, print the certificate and maintain it in your records.  Cut out the perforated portion to carry on your person at all times when driving your government vehicle.  This is especially important if you are involved in a vehicle accident.  (This training is a recurring training requirement.)

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Driver Quick Facts

QUESTION:  What am I authorized to purchase with the Wright Express Credit Card?

ANSWER:

•   Fueling your assigned GSA vehicle only!  Do not fuel anyone else’s vehicle!!  This is a punishable offense.

•   Maintenance under $100 from approved vendors only.

•   Purchases over $100 must have prior authorization from the GSA Fleet Vehicle Assistance Center at 1-866-400-0411.

•   Car washes - not to exceed $15 per month per vehicle.

QUESTION:  What should I do if my Wright Express card won’t work?

ANSWER:  Bring the malfunctioning card into our TMP Clerk and request a new card be ordered.  You can expect your new card in approximately 7-10 days.

QUESTION:  What are the correct procedures to pay for fuel at the pump?

ANSWER:

•   Check your mileage reading BEFORE turning off the ignition.

•   Be absolutely sure the station accepts the Wright Express credit card BEFORE pumping gas.

•   Insert the credit card into the slot & remove quickly.

•   Enter the vehicle’s 6-digit ID number, e.g. G11-1346K would be entered as 111346.

•   Enter odometer reading or current mileage – do NOT guess – use the exact mileage from the odometer – this is extremely important!

•   Choose the proper fuel for your vehicle & begin fueling.*

 * The use of Plus & Premium fuel is prohibited. Driving an AFV?  Always use alternative fuel when available.

QUESTION:  What should I do if I lose my Wright Express credit card?

ANSWER:

•   Immediately notify your Vehicle Control Officer (VCO).

•   Your VCO will forward a memo to the TMP explaining what happened.

QUESTION:  What should I do if my vehicle runs out of fuel?

ANSWER:

•   Notify your VCO.

•   Contact the GSA Fleet Vehicle Assistance Center at 1-866-400-0411.

QUESTION:  What is the process for reimbursement if I purchase fuel with my money because the Wright Express credit card is not working?

ANSWER:

•   Prepare a memo explaining what happened and complete SF 1164.

•   Give the memo, SF 1164, and receipt to your VCO, who turns it into the TMP.

•   The reimbursement process is normally from 4 to 6 weeks.

QUESTION:  What steps must I take for after hours assistance or emergencies?

ANSWER:

•    Notify the Corp Emergency Operations Center (EOC) at (910) 396-0371 who notifies the Project Manager.

•    Contact the 18^th Airborne Corp Staff Duty Officer at (910) 396-9901.

•    If further assistance is needed, the Transportation Operations Specialist/COR will be contacted.

QUESTION:  What are the authorized garages for servicing my GSA vehicle?

ANSWER:  An approved vendor list is available from your VCO.  Do not use a vendor that is not on the GSA approved vendor list.

QUESTION:  How do I keep my GSA vehicle clean?

ANSWER:

•   Car washes – not to exceed $15 per month per vehicle.

•   Car washes over this monthly monetary amount ($15) will be charged back to your unit.

QUESTION:  Are there any restrictions on the use of GSA vehicles?

ANSWER:

•   GSA vehicles are not provided when the justification is based solely on rank, position, prestige, or personal convenience.

•   Unauthorized transportation: private social functions, personal errands or side trips for unofficial purposes; transportation of dependents or visitors without an accompanying official.

•   Vehicles must not be used for transportation to or be parked at commissaries, post exchanges (including  all concessions), bowling alleys, officer and non-commissioned officer clubs, or any non-appropriated fund activity unless personnel are on official Government business or temporary duty travel (TDY).

•   Vehicles will not be used to transport personnel over all or any part of the route between their domiciles and places of duty or employment, unless specific prior authorization has been received.  (See AR 58-1.)

•   There is absolutely no smoking permitted in GSA vehicles.

QUESTION:  I am confused about my responsibilities as a driver of my unit’s Non-Tactical Vehicle (NTV). What should I do?

ANSWER:

•   Always contact your VCO first with any questions you may have about your GSA NTV.  Your unit’s VCO is your first point of contact before contacting anyone else.

•   IMPORTANT:  The VCO is the unit’s authorized representative for coordination with TMP.

QUESTION:  Who is my VCO?

ANSWER:  Call the TMP dispatcher at 396-1992 or the PF dispatcher at 394-6905 for further assistance.

QUESTION:  My POV won’t start and I have an appointment.  Can I call the TMP and request taxi service?

ANSWER:  No.  The TMP does not offer or have the resources to provide taxi service.

QUESTION:  Where can I get manufacturer’s warranty and roadside assistance information?

ANSWER:  Click to view the manufacturers' warranty and roadside assistance information for vehicle model years 2000 thru 2010.  Please note that both Ford and General Motors offer free roadside assistance for five years or 60,000 miles for vehicles that are model year 2007 and newer.  Additionally, the power train warranty for many vehicles exceeds the basic manufacturer's warranty.

QUESTION:  My vehicle needs to be towed. What should I do?

ANSWER:  First, determine if your vehicle is still under warranty.  If it is not under warranty and towing is required (other than for accidents), roadside assistance should be called before a private towing company is contacted.  Repairs that are covered by the manufacturer's warranty should go to a dealership.  Vehicles needing repairs that are not covered by warranty should go to independent repair facilities, since their labor rates are often substantially lower. 

IMPORTANT:  Only use vendors from the GSA -approved vendor list.  TMP provides all VCOs with the current GSA approved vendor list.

QUESTION:  What is the purpose of the Black Vehicle Identification Link (VIL) key?

ANSWER:

•   For use at the on-post Green Refueling Stations (one is located at Long St and Gruber and the second one is located off Knox Street across Bragg Blvd.)

•   For Alternative Fuel Vehicles (AFVs) that can use E85, B20 Biodiesel, or Ultra Low Sulfur Diesel (ULSD).

QUESTION:  Where can I complete a Customer Comment Card?

ANSWER:  Online at http://ice.disa.mil/

QUESTION:  Can I get free roadside assistance and who pays my towing charge for my GSA vehicle?

ANSWER:

The vehicle manufacturer offers free roadside assistance for vehicles under warranty.  If a towing service other than the free roadside assistance is used for a covered vehicle, an agency incurred expense (AIE) will be issued to the unit for the towing charge.  Only use vendors on the GSA approved vendor list.

If you have a vehicle under warranty, the roadside assistance telephone numbers are:

General Motors            1-800-462-8782

Chevrolet                       1-800-243-8872

Pontiac                           1-800-762-3743

Daimler-Chrysler         1-800-521-2779

Ford Motor Company  1-800-241-3673

QUESTION:  What is a MIPR?

ANSWER:  A DD Form 448 (MIPR) Military Interdepartmental Purchase Request is a form used as a method for transferring funds between military organizations.

QUESTION:  Where do I get a MIPR?

ANSWER:  DD Form 448 (MIPR) Military Interdepartmental Purchase Request is available on this website and can also be found at http://armypubs.army.mil.

QUESTION:  Who do I contact if I need a MIPR?

ANSWER:

•    Contact your VCO for step-by-step procedures if you need a MIPR.  Remember, your VCO is your first point of contact for vehicle issues and is your unit’s authorized representative for coordination with TMP.

•    Your VCO can tell you who your budget person is for MIPR issuance.

QUESTION:   Who do I contact for a GSA NTV?

ANSWER:

Your first step is always to contact your VCO.   The following are the procedures to acquire a GSA NTV/van/bus from Ft Bragg TMP:

•   ALL:  Must be on the master Vehicle Control Officer (VCO) list (maintained by TMP personnel).

•   ALL:  Must provide Ft Bragg Form 1494 (Motor Vehicle Request, then completed and signed by your VCO.

•   ALL (when requesting a permanent vehicle): Must provide above as well as DA Form 4610-R and DD Form 448 (MIPR).

•   NON-GARRISON UNITS (when requesting U-Drive-It Vehicles): Must provide a copy of DD Form 448 (MIPR) along with Ft Bragg Form 1494 (Motor Vehicle Request.

QUESTION:  How much funding does my MIPR need to have on it?

ANSWER:

Your VCO can direct you to your unit’s budget person who can assist with this information.  Normally, the MIPR should cover the vehicle’s cost per day, estimated mileage charges, and an allowance for possible accidents/incidents.

QUESTION:  How much does it cost to lease a bus?

ANSWER:  There are different variables that affect bus rates such as its size and mileage.  Contact your budget personnel or TMP Production Control at 907-5762 for more information.

QUESTION:  When do my NTV license plates expire?

ANSWER:  There may be a requirement for the license plates to be exchanged periodically, but your NTV license plate does not actually expire.

QUESTION:  Who is responsible to ensure the assigned vehicle receives routine maintenance, e.g. lubes and oil changes?

 ANSWER:  The Driver

QUESTION:  How do I know when my vehicle needs an oil change?

ANSWER:  Generally speaking, NTVs require an oil change every 7,500 miles or 12 months, and hybrids require one every 10,000 miles.  Your VCO gets an email letting them know when vehicles are due for an oil change.  If you have any questions, contact your VCO directly.

QUESTION:  Are there any special requirements to drive GSA vehicles weighing 26,001 pounds or more?

ANSWER:  Yes.  A CDL is required of drivers, paid or volunteer, who drive the following types of vehicles:

•   Class A:  Any combination of vehicles with a gross vehicle weight rating, GVWR, of 26,001 pounds or more, provided the GVWR of the vehicle or vehicles being towed is in excess of 10,000 pounds.  

•   Class B:  Any single vehicle with a GVWR of 26,001 pounds or more, and any such vehicle towing a vehicle with a GVWR not in excess of 10,000 pounds.

•   Class C: Any vehicle not described in Class A or B above but is: Designed to transport 16 or more passengers, including the driver; or used in the transportation of hazardous materials that require the vehicle to be placarded under C.F.R., Part 172, Subpart F

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