Location and Contact Information
We are located in the Client Services Office on the 1st Floor, Wing D of the Soldier Support Center (Old Womack) on Normandy Road, Building 4-2843. If you enter the Soldier Support Center through the main doors, turn left at the information desk and go down the hallway. Client Services will be on your left, across from Retiree Services.
Monday, Tuesday, Thursday, Friday: 0900 - 1630
Wednesday: 1300 - 1630
Office of the Staff Judge Advocate
2175 Reilly Road, Stop A
Fort Bragg, NC 28310
Shipments picked up since 1 October 2007 may be subject to the Full Replacement Value Program. Please see our Counseling Form for Full Replacement Value Moves.
Recent moves made under the Defense Personal Property Program (DP3) must be filed through the Defense Personal Property System (DPS). Please see our Instructions for Defense Personal Property (DPS/DP3) Moves.
All household goods shipment claims and other Incident to Service losses filed with the Army must now be submitted online through the Personnel CLaims Army Information Management System (PCLAIMS) at: https://www.jagcnet5.army.mil/pclaims. Generally, a CAC card is necessary to prepare and file claims online.
If you need advice or assistance, please visit our office during normal working hours with your documents and identification, and our staff will provide the services you need.
Deadlines You Can’t Afford to Miss!
1. 75 DAYS FROM DELIVERY: Loss of or damage to an item MUST be reported to the Transportation Service Provider (TSP) within 75 days of the date of delivery. The TSP MUST lists all missing or damaged items that are discovered on the day of delivery on Notification of Loss/Damage AT Delivery form, which you will sign. Items discovered missing or damaged AFTER delivery MUST be listed on the Notification of Loss/Damage AFTER Delivery form, and faxed or mailed to the TSP within 75 days after delivery. If mailed, send it to the TSP listed on the on the Notification of Loss/Damage AT Delivery form by certified mail. (If there are two TSPs listed on your Notice, please send to the TSP listed in block 9). If faxed, keep a copy of the delivery message. Alternatively, you may choose to submit your Notification of Loss/Damage AFTER Delivery through the Personnel CLaims Army Information Management System (PCLAIMS) at: https://www.jagcnet5.army.mil/pclaims. Generally, a CAC card is necessary to prepare and file claims online.
Also, the Notification of Loss/Damage AFTER Delivery form may be taken to the nearest Military Claims Office (MCO) within 70 days after delivery and the MCO will dispatch it to the TSP for you and IS HIGHLY RECOMMENDED.
Submission of Notification of Loss/Damage AT or AFTER Delivery form does not constitute the filing of a claim.
2. NINE (9) MONTHS (Full Replacement Value (FRV): FRV applies to shipments with a PICK-UP DATE on or after 1 October 2007 for International Household Good (HHG) and Unaccompanied Baggage (UB) shipments, a pick-up date on or after 1 November 2007 for Domestic HHG, and a pick-up date on or after 1 March 2008 for Non-Temporary Storage (NTS), Direct Procurement Method (DPM) (local moves, intra-theater). Some domestic and international shipments may be moved under a non-FRV DPM contract between 1 October 2007 and 1 March 2008. To have your claim paid on the basis of FRV you MUST file your claim directly with the Transportation service provider (TSP) within 9 months of delivery. If you file your claim with the TSP within 9 months of delivery, the TSP is REQUIRED to replace any item that is lost or destroyed with a new item, or pay the cost of a new item of the same kind and quality, without deducting for depreciation.
3. TWO YEARS FROM DELIVERY (Non-FRV Shipments): You have two years from the date of delivery to file a claim against the government for property damaged, lost or destroyed in shipment or storage. If you receive more than one delivery on the same Government Bill of Lading (GBL), you have two years from each delivery date to file a claim for that portion of your personal property.
For instructions on how to file an online claim, see the PCLAIMS and On-Line Filing
Incident to Service Claims
Incident to service losses are losses experienced by service members and civilian employees of the Department of Defense incident to their military service or employment. The Personnel Claims Act, as implemented by AR 27-20, governs the settlement of incident to service claims. Types of losses are loss or damage must be due to theft, vandalism, fire, flood, or “other unusual occurrence.” The Personnel Claims Act is not intended to be a substitute for personal insurance.
For instructions on how to file an online claim, see the PCLAIMS and On-Line Filing.
Quarters losses: The loss or damage must occur at assigned quarters on a military installation for incidents in the United States. This type of loss includes losses such as food spoilage due to extended power outages. See the Incident to Service Packet.
POV losses: The loss or damage must occur at place of duty or at assigned quarters on a military installation. See the Incident to Service Packet.
Deployment Loss: Some losses incurred during deployment are payable and include loss or damage to POVs while in the stored in the POV Deployment lot. See the Deployment Claim Packet or POV Storage Lot Claim Packet.
POV Shipment Claims
Your POV claim must be filed within two years of the date you picked up your car. The time limit is set by statute. See the POV Shipment Packet.
Claims for property damage and/or personal injury or wrongful death caused by the negligence of a government employee acting within the scope of employment are payable under the Federal Tort Claims Act (FTCA - 28 USC 2671-2680) or the Military Claims Act (MCA - 10 USC 2733). A claim must be presented to the Army or other appropriate federal agency within 2 years from the date of the incident. By federal law, the claims office has 6 months from the date the claim is properly presented to take action on the claim. See AR 27-20, Chapter 4, for further information on the FTCA and Chapter 3 for further information on the MCA.
To file an FTCA or MCA claim, read the Federal Tort Claims Act Procedures and complete form SF95.
The U.S. Army pursues monies incurred under circumstances creating tort liability upon some third person. This occurs in two ways.
The first is property damage. The OSJA Claims Office pursues reimbursement for damages to U.S. property as a result of negligent behavior by a third party. For example, if a soldier runs a red light and hits a utility pole belonging to the Army, the Claims office will assert a claim against the soldier and/or his insurance company for the cost of the repair. Units that have property damaged by a third party are encouraged to contact the Claims Office for assertion of a claim against the third party.
Secondly, the U.S. Army has a right to collect for the value of medical care provided to military members, family members, and retirees by military treatment facilities (MTF’s) or TRICARE for injuries resulting from third party negligence. Womack Army Medical Center processes these claims. Mr. Keith DeBarge is the point of contact. His mailing address is 2817 Reilly Road, WAMC, Stop A, MCYC-JA Keith DeBarge, Fort Bragg, NC 28310. His Fax is (910) 907-8439 (ATTN: Medical Care Recovery).
Article 139, UCMJ: Article 139 of the UCMJ allows commanders to investigate claims filed by victims of ONLY a wrongful taking or the willful destruction of property committed by the soldiers. If substantiated, commanders then may direct finance to pay the victim directly from the wrongdoer’s pay. Any individual (civilian or service member), business entity, State or local government, or charity may submit a claim under Article 139, UCMJ, for property willfully damaged or wrongfully taken by a member of the Armed Forces. For further information about 139 Claims and filing a 139 Claim, see Article 139 Information Paper.
For individuals assigned Investigating Officer Duties, see Article 139 Investigating Officer Guide. See AR 27-20, Chapter 9, for further information.