MAKE ID CARD AND DEERS APPOINTMENTS HERE!
SAVE TIME AND MAKE AN APPOINTMENT ONLINE!
Appointments are automatically cancelled upon Ft Bragg closures and early releases. You must reschedule your appointment.
The Soldier Support Center
Building 4-2843 Normandy Drive
Fort Bragg, NC 28310
Official Mailing Address
ID Card Facility
2175 Reilly Rd, Stop A
Fort Bragg, NC 28310
Contact Information Numbers
Customer Service – (910) 396-9339
Make / Cancel Appointments - 910-643-2737
FAX – (910) 396-4584
0800 - 1700 Monday - Friday
(Last customer will be signed in at 1630)
Closed All Federal Holidays
HOURS OF OPERATION:
M-F 0800-1700, last customer signed in at 1630. Closed on all Federal Holidays. **When Fort Bragg announces post closure or early release all appointments with the Ft Bragg ID Card Facility will automatically be cancelled, please reschedule.
FORT BRAGG SOLDIERS:
Please check with your Brigade S1 TO ENSURE WE OFFER SUPPORT TO YOUR UNIT. ALL SOLDIERS assigned to units with CAC/ID Card capabilities must be SERVICED by their unit.
AN APPOINTMENT MUST BE MADE FOR EACH INDIVIDUAL RECEIVING AN ID CARD OR OBTAINING A DEERS TRANSACTION. Renewal of all ID Cards are issued within 90 days of date of expiration. Appointments will be signed in NO EARLIER than10 minutes prior to their scheduled appointment
You will need to reschedule if you are more than 10 minutes late. All customers will need to know their appointment confirmation number you receive in your email.
ALL DEERS transactions require the SPONSOR to be present or an ORIGINAL/VALID POA. SPONSORS can provide a signed & verified DD 1172-2 in advance which will be valid for 90 days from date of verification.
In order to make changes and/or updates to a sponsor's DEER record, the original or certified true copy of the document must be presented for the record to be updated (i.e. Social Security Card, Medicare Card, Birth Certificate, Marriage Certificate, Student Letter, DD Form 214, VA Disability Letter, etc).
****ELIGIBILITY REQUIREMENTS VARY FOR EACH BRANCH OF SERVICE AND DOD AGENCY****
PROOF OF IDENTITY IS MANDATORY
Two (2) valid, unexpired forms of identification must be presented, 18 and older (refer to the FIPS 201-2) to receive any ID card. All documents must be originals. The Primary IDENTIFICATION must be a valid unexpired state or federal issued photo identification.
All court documentation must be state or county certified stating that it has been filed and recorded in the courthouse.
All foreign documents must be originals with an Apostille and translated in English. Please contact the Department of Foreign Ministry Affairs in the country of issuance or Google "Apostille certification & country" to obtain guidance.
When a Social Security (SS) number is required, you may use a SS Card or other official documentation showing the SS number (i.e. Tax ID form, letter from SS Office with SS number). • Driver’s License must be valid and unexpired.
LOST OR STOLEN ID CARD
The following procedures/documents are required to receive a replacement ID card for ALL Lost or Stolen ID cards along with two (2) acceptable unexpired forms of ID.
LOST OR STOLEN ID CARD, MILITARY MEMBERS
A memorandum or Counseling Statement from the Soldier’s Commander, 1SG, or Adjutant describing the date, place and circumstances of the loss or theft.
LOST OR STOLEN ID CARD, DOD/DA CIVILIAN EMPLOYEE
Statement from MP/Police Report/or a memorandum from the employee’s HR department or supervisor describing the date, place and circumstances of the loss or theft.
LOST OR STOLEN ID CARD, DOD CONTRACTOR PERSONNEL
Statement from MP/Police Report/or a memorandum from the contractor’s COR, COTR or CVS Trusted Agent (TA) describing the date, place and circumstances of the loss or theft.
LOST OR STOLEN ID CARD, FAMILY MEMBERS/DEPENDENTS
Statement from MP/Police Report/describing the date, place and circumstances of the loss or theft. Statement needs to be used within 90 days of reported incident. Sponsor must be present or Family member must have an original unexpired Power of Attorney
LOST OR STOLEN ID CARD, RETIREES
Statement from MP/Police Report/describing the date, place and circumstances of the loss or theft. Statement needs to be used within 90 days of reported incident.
ELIGIBILITY REQUIREMENTS, MILITARY MEMBERS
Official documentation must be presented for any updates or changes (i.e. Promotion Orders, Name Change Memorandum, etc.). Must present (2) valid, unexpired forms of identification.
ELIGIBILITY REQUIREMENTS, DOD CONTRACTORS
All data must be previously inputted and verified through the Trusted Associate Sponsorship System (TASS). If going overseas, a Letter of Authorization (LOA) is required. Must have two (2) valid, unexpired forms of identification.
ELIGIBILITY REQUIREMENTS, DOD CIVILIAN
All data must be previously inputted through the Civilian Personnel Advisory Center (CPAC). Must have two (2) valid, unexpired forms of ID. Emergency Essential (EE) personnel must have original SF 50, MY BIZ verification, or PD (Position Description)
ELIGIBILITY REQUIREMENTS, FAMILY MEMBERS
Must have two (2) valid, unexpired forms of identification and one of the following: Sponsor present, original unexpired Power of Attorney (POA), original DD Form 1172-2 (ID Card Application) signed by the Sponsor and a Verifying Official.
ELIGIBILITY REQUIREMENTS, RETIREES
Initial Retirement: Retirement Orders and DD Form 214 (Copy 4). Reserve/National Guard Retirees: Orders/Letter transferring to Retired List and authorizing retired pay. If Medicare eligible, must present Medicare Card.
Retirees and Family members cannot receive their retirement ID card until date of retirement or after.
ELIGIBILITY REQUIREMENTS, 100% DAV
Letter from Department of Veteran Affairs showing member as an honorably discharged veteran rated as 100% service connected, authorizing commissary, and post exchange privileges, and DD Form 214 (Copy 4).
ELIGIBILITY REQUIREMENTS, FULL TIME STUDENTS 21-23
Must be attending an accredited institution, Sponsor must be providing over 50% support, (2) valid, unexpired forms of identification and letter from the school registrar signed, certifying full-time course of study leading to associate's degree
Please see SAMPLE LETTER FOR STUDENTS OVER 21 BUT UNDER 23.pdf for an example.
FULL TIME STUDENT ELIGIBILITY REQUIREMENTS, CONT
The letter from the school registrar needs to be an original with signature certifying full-time course of study leading to an associate's degree or higher and anticipated date of graduation or National Student Clearing House verification.
Please see SAMPLE LETTER FOR STUDENTS OVER 21 BUT UNDER 23.pdf for an example.
If student falls below full-time status, the ID card must be turned in to local IDCF. Only newborns and foreign nationals can be enrolled without a SS Card. The SS Card must be provided once received to continue receiving medical benefits.
ADDING FAMILY MEMBERS
All documents must be original or a true certified copy. Military One Source can provide translation for all foreign documents.
All foreign documents must have an Apostille and English translation. Please contact the Department of Foreign Ministry Affairs in the country of issuance or Google "Apostille certification & country" to obtain guidance.
ADDING FAMILY MEMBERS, SPOUSE
Marriage Certificate/License, birth certificate (must show the name of at least one parent), SS Card, photo ID issued by state or local government and final Divorce Decree, annulment or death certificate from previous marriage.
NAME CHANGE FOR SPOUSE UPON ENROLLMENT
The name may only be changed if the spouse provides at least one identity source document such as a Social Security Card or valid Driver's License reflecting the name change.
ADDING FAMILY MEMBERS, FORMER SPOUSE
Marriage Certificate/License, final Divorce Decree, DD Form 214 (Copy 4), if available, Military ID Card (DD Form 1173), photo ID issued by state or local government, and SS Card.
ADDING FAMILY MEMBERS, CHILDREN
(If parents are not married, see illegitimate child section below), birth certificate (must also show the name of at least one parent), and social security card.
ADDING FAMILY MEMBERS, STEP CHILDREN
Marriage Certificate/License, birth certificate (must also show the name of at least one parent), and social security card
ADDING FAMILY MEMBERS, ADOPTED CHILDREN
Final Adoption Decree or documentation from authorized placement agency under the Department of Human Services, birth certificate and social security card.
ADDING FAMILY MEMBERS, WARD
Court order granting custody to the Sponsor. The court order must stipulate that the child will be in the care and custody of the Sponsor for no less than twelve (12) consecutive months. Birth certificate and SS card.
ADDING FAMILY MEMBERS, ILLEGITIMATE CHILD
Birth certificate, social security card, and one of the following: Voluntary acknowledgment of paternity from the State in which the child was born or court order establishing paternity.
ADDING FAMILY MEMBERS, CHILD BORN OVERSEAS
FS 240 (Consular Report of Birth Abroad) or DS Form 1350 (Certification of Report of Birth) and social security card.
DFAS PACKETS, INCAPCITATED CHILD
DFAS approval (DD 1172-2 and DD 27-88), photo ID, SS card and medical sufficiency statement (memorandum from doctor).
DFAS PACKETS, PARENT/PARENT IN LAW
DFAS approval (DD 1172-2 and DD 27-88), photo ID, SS card, birth certificate and birth certificate of sponsor. Parent-in-law: in addition to above documentation please include birth certificate and marriage certificate of sponsor and spouse.
DFAS PACKETS, WARD
DFAS approval (DD 1172-2 and DD 27-88), birth certificate, SS card and photo ID if over 18 years of age.
DFAS DEPENDENCY APPROVAL
The ID Card Facility does not handle the approval for these packets. Please contact DFAS or visit their website. Once completed you must mail or fax to DFAS Indianapolis Center. All packets need to be re-certified every 4 years.