QUESTION: What steps must I take for After Hours assistance or Emergencies?
ANSWER:
- You must notify the Corp Emergency Operation Center (EOC) 910-396-0371.
- You must make contact with the 18th Airborne Corp Staff Duty 910-396-9901.
- EOC then calls the Project Manager.
- If further assistance is needed the Trans OPS Specialist/COR will be called.
QUESTION: Who do I call after normal operating hours for assistance?
ANSWER: Corp Emergency Operation Center (EOC) 910-396-0371.
QUESTION: What is the procedure for obtaining a GSA vehicle from the (TMP)?
ANSWER:
- You must be on the Vehicle Control Officer (VCO) Listing.
- Have a Letter of Justification and a DA Form 4610-R.
- FORSCOM form 248-R (Request for Motor Transportation) filled out and signed by your VCO.
- Corp units provide Military Interdepartmental Purchase Request (MIPR) or Acquisition Processing Code (APC).
- All tenant units must have an Acquisition Processing Code (APC).
- Garrison units provide Military Interdepartmental Purchase Request (MIPR) or Acquisition Processing Code (APC).
- Contractors must have copy of contract reflecting GFE.
Note: The letter of justification must be in the guidelines of AR 58-1 (Management Acquisition and use of motor vehicles).
QUESTION: What is the procedure for obtaining a U Drive it Fleet Vehicle?
ANSWER:
- You must be on the Vehicle Control Officer (VCO) Listing.
- FORSCOM form 248-R (Request for Motor Transportation) filled out and signed by your VCO.
- All tenant units must have a Military Interdepartmental Purchase Request (MIPR).
- All units must provide Acquisition Processing Code (APC) / Military Interdepartmental Purchase Request (MIPR).
QUESTION: How many days can I keep a U Drive it Fleet Vehicle?
ANSWER: Generally less than one day.
Short single trips to those for temporary duty travel for nonrecurring transportation mission.
QUESTION: How many days in advance must I submit a FORSCOM form 284-r in requesting a U Drive it Fleet Vehicle?
ANSWER: 72 hours
QUESTION: What happens if the TMP has no vehicles available in the U Drive it Fleet?
ANSWER:
- Cross level with own Command.
- A Statement of No-Availability will be provided by the Fleet Mgmt.
- Statement of No-Availability needs to be signed by the TMP Trans OPS Specialist, COR.
- Once Statement of Non-Availability is signed by COR then customer can go out and rent Vehicle needed.
QUESTION: How many days is a Statement of No-Availability good for?
ANSWER: According to the AR 58-1, short term lease will not exceed 60 consecutive calendar days.
QUESTION: What is the procedure for obtaining an Operation Enduring / IRAQI Freedom Vehicle?
ANSWER:
- You must be on the Vehicle Control Officer (VCO) Listing.
- Justification on DA Form 4610-R.
- FORSCOM form 248-R (Request for Motor Transportation) filled out and signed by your VCO.
- All units before you can request a GSA vehicle from the TMP you must have a Military Interdepartmental Purchase Request (MIPR).
- All tenant units must have an Acquisition Processing Code (APC).
Note: The letter of justification must be in the guidelines of AR 58-1 (Management Acquisition and use of motor vehicles).
QUESTION: What is the name and number of the request form to obtain a GSA vehicle (Normal Dispatch)?
ANSWER: Vehicle Request Form (FORSCOM FORM 248-R).
QUESTION: Do I have to submit the 248-R in person?
ANSWER: No you can send it via Fax @ 910-396-7063, Scan, and thru e-mail (Must be signed by your VCO).
QUESTION: What is a Vehicle Control Officer (VCO)?
ANSWER: A primary and alternate appointed person by the 1st 06 / Colonel or Civilian equivalent in their Chain of Command.
QUESTION: Who has Priority to have a vehicle dispatched?
ANSWER:
- Deployment / MOB
- Redeployment / DEMOB
- Training
QUESTION: If there is a mechanical problem with my GSA vehicle where do I go?
ANSWER:
- Maintenance cost over $100 call MCC 1-888-622-6344 (Back of Voyager Card).
- Under $100 call MCC 1-888-622-6344.
- After hour’s emergency call 1-800-621-3588.
QUESTION: What if my vehicle is held in Maintenance for an extended period of time, will TMP provide me another vehicle?
ANSWER: Notify TMP Dispatcher of Down Time longer than 4 days, ask for a replacement vehicle (light vehicle).
If vehicle is down more than 4 days a credit will be requested through GSA.
QUESTION: If I am involved in an accident what do I do?
ANSWER:
- Call your local law enforcement.
- Fill out your Standard Form 91 (SF 91) located with in your log book.
- Report the accident / incident to your Vehicle Control Officer (VCO).
- VCO notifies the Transportation Motor Pool (TMP).
- If out of the city area call AMC 1-800-325-2958.
- You must do all the above.
QUESTION: Am I insured when driving a GSA vehicle, if involved in an accident?
ANSWER:
Yes if you’re Military.
Yes if Government employees.
Civilian Contract employees under a government contract are not insured by the government.
QUESTION: Am I insured if I’m riding in a GSA vehicle and it’s involved in an accident?
ANSWER:
Yes if you’re Military.
Yes if Government employees.
Civilian Contract employees under a government contract are not insured by the government.
QUESTION: What do I have to do to start a Report of Survey Process?
ANSWER:
The unit Commander initiates it.
The Property Book Officer assigns the Report of Survey Number.
Come to the TMP to obtain Estimated Cost of Damage (ECOD).
QUESTION: What can the GSA credit card be used for?
ANSWER:
For the up keep of the GSA vehicle: cost not to exceed $100.
Verify that the Station accepts the voyager credit card prior to using.
Voyager credit card can only be used for that assigned GSA vehicle.
QUESTION: What should I do when I have lost my Voyager Credit Card?
ANSWER:
- Report it to your Vehicle Control Officer (VCO).
- VCO will forward a memorandum to the Transportation Motor Pool (TMP) Fleet Management saying what happen.
QUESTION: How do I keep my GSA vehicle clean?
ANSWER:
- The TMP has a vacuum cleaner and a car wash.
- You are also Authorized one car wash each month not to exceed $12.00 for sedans, and $14.00 for large vans and additional discount car washes with fuel not to exceed $15.00 per month vehicle.
QUESTION: Is there a limit to the mileage for GSA vehicles?
ANSWER: There is no limit on mileage.
QUESTION: Is there a limit to the mileage for Government Leased vehicle with a black fuel key?
ANSWER: The black fuel key is for fueling at designated fuel points on Fort Bragg.
See the COR for the Leased Vehicles Contract for further guidance on mileage authorization.
Fuel points are located at Long St and Gruber and the second is located off Knox street across Bragg Blvd.
QUESTION: Where do I go to purchase fuel for my GSA Vehicle?
ANSWER:
- Any Service Station that accepts the voyager credit card. Verify that the Service Station accept the voyager credit card prior to fueling.
- Fuel purchases over $100 Call 1-800-987-6589.
QUESTION: What if the Gas Station does not take the Voyager Credit Card or you encounter other problems with the card?
ANSWER:
- Find a Gas Station that does accept the Voyager Card.
- Call your VCO.
- Call Voyager Client Services on back of Voyager Card 1-888-785-1732.
QUESTION: What do I do if my GSA runs out of fuel?
ANSWER:
- Call your VCO.
- Call Voyager Client Services on the back of your Vorager Card 1-888-785-1732.
- Voyager Client Services will the transfer your call to Maintenance Control Center.
- Maintenance Control Center Dispatcher calls roadside assistant.
QUESTION: What is the Process for Reimbursement if I purchase fuel with my personal money due to my GSA card not working?
ANSWER:
- Take fuel purchasing receipt to your VCO.
- Claimant must prepare a memorandum explaining what happened.
- Fill out SF 1164 Notate mileage.
- Provide TMP Fleet Management the Memo, SF 1164 and Receipt.
- Reimbursement process is 4 to 6 weeks.
QUESTION: Who is authorized to ride the shuttle buses?
ANSWER: Mob and De-Mob Soldiers have 1st Priority. Anyone with a valid military ID card and family member.
QUESTION: Who is responsible for PMCS on the GSA vehicle?
ANSWER: The Driver.
QUESTION: When should I conduct PMCS on my GSA Vehicle?
ANSWER: Before, during and after operations.
QUESTION: When should Customer check his or her GSA license Plate?
ANSWER: Before, During and After Operations(PMCS). Check each time you leave and come back to your vehicle.
QUESTION: What should I do if my GSA vehicle is missing its License Plate?
ANSWER: Notify your Vehicle Control Officer. VCO will notify TMP Fleet Management.
QUESTION: How do I get another GSA License Plate?
ANSWER:
- Provide a memo to the MP and make out a police report.
- Provide TMP Fleet Management a copy of both.
QUESTION: How long does it take to get a GSA License Plate?
ANSWER: GSA will issue a new license plate along with a new voyager card within 5 days.
QUESTION: Will I be authorized on the Military Installation if I only have 1 GSA License Plate verse authorized 2 license plates?
ANSWER: Yes.
QUESTION: Where do I fill out a Customer Comment Card?
ANSWER: http://ice.disa.mil/
The TMP, Bldg 2-3227.
QUESTION: Where do I turn in a Customer Comment Card?
ANSWER: http://ice.disa.mil/
The TMP Bldg 2-3227 comment box.
QUESTION: What happens to the Customer Comment Card?
ANSWER: The DOL Transportation receives a notification from electronic comment card.
QUESTION: When a complaint is submitted, how long does it take for Customers to be contacted?
ANSWER: Within 24 hours of the complaint.
QUESTION: How long does it normally take to get a GSA vehicle?
ANSWER:
Normal Procurement can take up to a year.
Used vehicles can take up to 2 to 6 months.
QUESTION: What Regulations cover TMP Operations?
ANSWER: Army Regulation 58-1(Management, acquisition, and Use of Motor Vehicles).
QUESTION: Where can I get a copy of the AR 58-1?
ANSWER: Your VCO.
http://www.bragg.army.mil/ITO/tmp.htm
QUESTION: What services are required on a GSA vehicle?
ANSWER: Lubes and oil changes only.
QUESTION: When are services scheduled for GSA vehicles?
ANSWER: Lubes and oil changes are done every 5- 7,000 miles or 1 year whichever comes sooner.
QUESTION: Who notifies customers when services are required on GSA vehicles?
ANSWER: The TMP Fleet Management.
QUESTION: What are the authorized garages for GSA vehicles?
ANSWER: Any garage that accepts the Voyager Credit Card or any garage that is on the GSA listing.
QUESTION: Who has listing of authorized service providers?
ANSWER: The TMP Dispatcher.
QUESTION: Am I authorized to take a GSA vehicle home?
ANSWER: AR-58-1, Chapter 4, Section 4-2 paragraph 8.
QUESTION: Am I authorized to take a GSA vehicle to Hotel when TDY?
Answer: AR-58-1, Chapter 2, Section 2-3 pg.5, paragraph 33.
QUESTION: Am I authorized to take a GSA vehicle to Restaurants for Lunch etc?
ANSWER: AR-58-1, Chapter 4 section 4-3.
QUESTION: What is required for driving a Bus?
ANSWER:
Civilian you must have a Commercial Drivers License(CDL) with a Passenger endorsement.
Military Drivers License with bus qualification.
Valid State Driver License.
QUESTION: Where does the soldiers go to get training to drive buses?
ANSWER: DPTM TNG DIV, Corner Armistead St and Woodruff, B. 2-1731, Tel 396-1604/7080.
QUESTION: Can you drive a bus with a normal class C License for a passages car?
ANSWER:
Yes - if you’re military and you have a Military License to drive a bus.
No - if you’re a civilian: You must have a Commercial Driver License with a Passenger endorsement on your license.
QUESTION: Can civilians ride in GSA vehicles?
ANSWER: Yes if authorized in the guidelines of AR-58-1 Chapter 2 section 2-3, Paragraph 3 b.
QUESTION: Can I use my GSA vehicle to and from my residence working on Fort Bragg?
ANSWER:
- AR-58-1 Chapter 4 paragraph 4-3.
- VCO can provide you with other guidance.
QUESTION: What “Policy Number” covers Non-Tactical Vehicle on Fort Bragg?
ANSWER: Policy Letter Number 30 signed by the 1818th of Chief Garrison CORP AIRBORNE.
QUESTION: Where can I get a copy of Policy Number 30?
ANSWER: Your VCO
http://www.bragg.army.mil/ITO/tmp.htm
The TMP (Transportation Motor Pool)
QUESTION: I feel the dispatcher is not providing proper service, who can I speak to?
ANSWER:
- Project Manager – 910-396-7283 or 910-396-465757
- COR – 910-396-4602 or 910-432-5904
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